AGENT SITE SHOP REFUND POLICY

Effective Date: January 01, 2024

DIGITAL PRODUCTS POLICY

Thank you for shopping with Agent Site Shop. Please read our refund policy carefully before completing your purchase.

DIGITAL DOWNLOADS & TEMPLATES

All sales of digital products are final. Our Canva templates, listing presentations, buyer guides, websites, and all other marketing materials are delivered as instant digital downloads. Due to the nature of these products:

Your files will be available to download immediately after payment confirmation
Digital products cannot be returned, exchanged, or canceled
No refunds will be issued once the digital product has been delivered

RATIONALE FOR OUR NO-REFUND POLICY

Our no-refund policy for digital products exists because:

Immediate Access: Upon purchase, you gain immediate access to our digital templates and files
Non-Returnable Nature: Digital products cannot be "returned" in the traditional sense
Intellectual Property: Our templates represent significant creative work and intellectual property
Preview Available: We provide comprehensive previews of all templates before purchase

NO EXCEPTIONS

We maintain a strict no-refund policy for all digital products. Once a purchase is completed:

No refunds will be issued under any circumstances
All sales are final and non-negotiable
No exceptions will be made regardless of the situation

Product Updates and Platform Changes: Refunds will not be issued for:

Updates or changes to our templates after your purchase
Changes to third-party platforms (like Canva) that affect template functionality
Compatibility issues that arise after purchase due to software or platform updates
Any difficulties in customizing templates to your specific needs

Delivery Timing: Our system provides instant access to digital products upon payment confirmation. If you experience a delay in delivery, please contact our support team immediately. However, please note:

Delays due to payment processing issues with your financial institution
Delays caused by technical issues on your end (internet connection, email filtering, etc.)
Failure to check your download area, spam folder, or designated email
Waiting more than 24 hours after purchase to report a non-delivery issue

None of these circumstances will result in a refund, as all sales remain final. Our support team can assist with access issues but cannot process refunds.

Please note: Dissatisfaction with design, color schemes, or other aesthetic elements does not qualify for a refund. All visual aspects of templates are clearly displayed in our product previews.

CUSTOMER SUPPORT

If you experience any issues with your digital download or have questions about how to use our templates, please contact our customer support team at hello@agentsiteshop.com before requesting a refund.

Our team is committed to ensuring your satisfaction and will assist with: